FAQ

Dear user, below is a list of questions that will help you learn more about the services offered by the podrotomail.it website. Remember that when entering and editing a title and during the order phase, you will always be able to seek help on the right of the guided procedure.

If you cannot find the answers you are looking for, contact us for support or detailed information.

Information on the POD service

1. What is the POD service?

POD, Print On Demand, is an innovative service dedicated to publishers that use a distributor for the sale of its books.
The POD service allows you to print books on demand, meaning that the book will no longer be physically present in book stores, but can however be ordered by the end customer.

The printing process will be activated only after a book has been ordered by a customer, even for just one copy. In this way the publisher no longer has to manage and maintain a physical store of the copies of a title, but simply a "virtual" store.

For more information, please visit the service description page by clicking here.

2. What does POD - Print on demand - mean?

Print On Demand (POD) is a printing technology used to print new copies of a book only after receipt of an order for the book. This means that books can also be printed one at a time.

3. How does the POD book ordering service work?

The publisher decides to catalogue some of its titles as POD

It enters into the POD contract with Rotomail Italia and the distributor, and activates the service, signing up with the website and entering its titles into the archive (pdf and technical information)

A customer orders a book catalogued as POD in one of the book stores/points of sale (traditional and on-line) managed by distributor

Distributor collects the orders from all the sales channels and sends a file containing the title and the number of copies to produce to Rotomail Italia every day.

Rotomail Italia makes the books ordered and delivers them to distributor

Distributor takes care of distribution: it delivers the books to the book store or to the end customer, depending on the initial request.

4. Who is it aimed at?

The POD service is dedicated exclusively to all publishers that use a distributor for the sale of its books.

If you are a publisher distributed by Messaggerie Libri, visit the dedicated website: www.podeditori.it.

If you are not a publisher distributed by Messaggerie Libri, contact us.

If you are a distributor and you want to activate the POD service for your publishers, contact us.

5. How can I activate the POD service?

Actually POD service is active only for publishers distributed by Messaggerie Libri. 

If you are a publisher distributed by Messaggerie Libri, visit the dedicated website: www.podeditori.it.

If you are not a publisher distributed by Messaggerie Libri, contact us.

If you are a distributor and you want to activate the POD service for your publishers, contact us.

Information on the E-POD service

6. What is the E-POD service?

E-POD Service is the printing service dedicated to publishers who want to manage the orders received from their e-commerce site or their management system.

Through the online archive, the publisher will be able to manage files, define the technical specifications orders and invoices of the books they decided to catalogue in E-POD mode.

The dispatch of E-POD orders is automatically managed through a shared information flow between the publisher and Rotomail Italia.

7. Who is the E-POD service aimed at?

The E-POD Service is dedicated to all publishers who want to manage the orders of the titles collected from their e-commerce site or from their management system.

8. How does the E-POD book ordering service work?

The publisher that uses an e-commerce system or its own management system to manage the title print orders, enters into a contract with Rotomail Italia to activate the service E-POD.

It is defined throughout the procedure flow an automatic exchange of orders between the publisher and Rotomail Italia.

The E-POD service is activated through the portal.

The publisher can enter all the titles they want to manage in E-POD mode.

Print orders are collected by the publisher and are transmitted to Rotomail Italia to be managed.

The publisher can monitor orders, production, invoices and archive pdf and the technical specifications of the titles.

9. How can I active E-POD service?

E POD service can be activated by contacting the Sales Department of Rotomail Italia:

• by e-mail at: podrotomail@rotomail.it
• by telephone on: 02251501

10. Can I print proof copies of books catalogued as E-POD?

Yes, certainly. For each title included in the database you can sort the copies and send them to one or more addresses from your private area.

11. What information do I need to give in order to insert a book into the POD/E-POD archive?

The insertion of information related to classified titles as E-POD can be done manually or through a shared flow between the publisher and Rotomail Italia.

For insertion in the database, you will be asked to:

provide technical features: print quality (standard or photo), size, paper type (interior and cover), weight, type of printing (black and white or color), type of lamination, inclusion or not of side flaps
• specify the cover page file you want to upload in the database: measure bleeds and spine
Upload the cover file(s)
• Upload files of the interior

12. Why won’t the system allow me to insert a book into the POD/E-POD Archive?

If the POD/E-POD titles page is disabled it is because the E-POD service has not yet been activated.
To activate the service contact our Sales Department.

Information on the Runs service

13. How can I activate The Runs Service?

To activate the Runs service follow this steps:

1. Register to the portal and confirm the registration with the email that we send.
Remember that without confirmation of registration you will not be able to use the services.

2. Go to the "Account data/Contracts" area and online accept the "General Conditions of Runs Service”.

3. After verifying the information you entered, we will activate the service and notify you with an e-mail confirmation

From that moment you can enter titles in the Runs Service archive, make estimates and orders, view invoices and monitor the status of orders.

 

14. How much does the Runs service cost?

The Runs service has no cost for activation and management of the on-line archive.

Once the service has been activated (for information on how to activate click here) you can make estimates and orders, view invoices and monitor the status of orders.


15. Can I print test copies of the Runs?

For milled paperback books you can create quotations and print test prints of your titles, directly from your Personal Area, in the "Run titles" section. In the order phase, you will enter the delivery address or addresses. Remember that collection from the warehouse is allowed only for runs orders (minimum 50 copies).

For saddle stitch book you can’t order test prints of your titles. The minimum number of copies you can print with laser print quality is 100, while the minimum number of copies you can print with inkjet print quality is 500.

*Note: For some types of paper for the interior the minimum order is 100 copies (in the process of choice of paper you will be informed with a message from the system).
If you want to know what paper is available for test copies, click here.


16. Can a book catalogued initially as a Run be moved and included in POD/E-POD?

Yes, but only if one of POD or E-POD service is active.

17. What is the minimum number of copies I can print for runs?

• For milled paperback books printed with inkjet print quality or Indigo high quality print the minimum number of copies you can order is 100.

• For saddle stitch book printed with inkjet print quality the minimum number of copies you can order is 500

• For saddle stitch book printed with laser print quality the minimum number of copies you can order is 100.

18. What is the minimum number of copies I can print for test copies?

For milled paperback book the minimum number of copies that you can print for test copies is 1 (attention: some types of paper for the interior may only be available for orders of a minimum of 100 copies). To order test copies just click on the “Buy” button in the “Runs titles” section.

For saddle stitch book it is not possible to order test copies. To know what is the minimum number of copies you can order, please click here.

19. Can I delete a book from the Runs archive?

Yes, you can decide to delete a title from the Runs archive at any time, clicking on the "Delete" button on the line relating to the title to be deleted.
The operation is possible only when all the runs orders have been fulfilled.

Registration on the website and services activation

20. Is registration on the website compulsory?

Yes, registration on the website and subsequent confirmation are compulsory to use the services offered by the portal. After confirmation, you can create your on-line archives, with all the information on your titles (technical data and pdf for printing) and monitor the production statuses, orders and invoices.

21. Is confirmation of registration on the website compulsory?

Yes, it is compulsory to use all the services offered by Rotomail Italia. The e-mail we send you during the registration phase is necessary to check your e-mail address.

22. I can't find the e-mail to confirm my registration on the website. What should I do?

By accessing the website using the credentials (username and password) you used to register, you can send the registration confirmation e-mail again, directly from your Personal Area, in the "Account data/My Account" section.

23. What do I have to do after registering on the website to activate the POD, E-POD and Runs services?

The POD and E-POD services are activated after making contact with our Sales Department. To contact us, click here.

To activate the Runs service, follow the instructions here.


My Personal Area

24. What can I do in my Personal Area?

In your Personal Area you can manage 2 archives: the archive of titles catalogued as POD/E-POD and the archive for runs.

► POD ARCHIVE*
POD/E-POD Titles:
Here you can add or edit titles in your POD archive. You can also issue estimates and order copies.

Order Tracking:
Here you can monitor and see the details of the POD orders of your books from distributor.

Titles History:
Here you can perform searches by single title and see the records of the corresponding orders (from distributor and/or your Personal Area).

► E-POD ARCHIVE*
POD/E-POD Titles:
Here you can add or edit titles in your POD/E-POD archive. You can also issue estimates and order copies.

Order Tracking:
Here you can monitor and see the details of the E-POD orders of your books from your e-commerce/system.

Titles History:
Here you can perform searches by single title and see the records of the corresponding orders (from your e-commerce/system and/or your Personal Area).

*The archives POD/E-POD archives will be activated and usable only after contracts for POD services and or E-POD have been stipulated. For more info, contact us.

► RUNS ARCHIVE
Runs Titles:
Here you can add or edit titles in your runs archive. You can also issue estimates, order runs and copies.

Order Tracking:
Here you can monitor and see the details of the runs and test copies from your Personal Area.

Titles History:
Here you can perform searches by single title and see the records of the corresponding orders from your Personal Area.

► The ACCOUNT DATA section is shared by both archives and allows management of:
• billing data
• the list of delivery addresses
• payment data
• the POD contract, the E-POD contract and the Runs contract
• your account (change username, password, managing additional users)

25. Which functions are available on the "POD/ePOD Titles" page?

In the "POD/E-POD Titles" table you can see and manage the books in the POD/E-POD archive.
The system envisages the management of the local version of the title (on the left side of the table) and the version in production (the last 2 columns on the right), separated by a green "Update" arrow/button.
The title entry wizard allows specification of all the technical information and to upload the files needed for printing. After correctly entering a title in the archive (local version), the book moves to "Concluded" status. You can see all the information relating to the local version in the table at any time:
data entered in the archive
• the jpg preview of the cover, with evidence of the cutting marks and the spine and the Datamatrix/QR code position.
• the summary of the technical characteristics specified in the entry phase
• the pdf of the cover and content uploaded for this title
• the date and time of the last change
• the status
• a column with the possible local actions on the title: Edit, delete and switch to runs.

The green "Update" arrow/button allows the update of the local version to production. This function is very important because it allows the production of a final version of the book and, in the meantime, if necessary, it allows all the changes required on the local version, without "affecting" the version that is actually printed.
The "Update" button is disabled when the 2 versions (local and in production) are correctly aligned.
Every time a change is made to the local version, the button is enabled and, to update the version in production, all you have to do is click the green arrow.

In the last 2 columns on the right, it is possible to see the date and time of the last update (or highlight that the title is being updated), the pdf of the cover and content and the actions possible on the version in production:
Quotation: the printing prices are shown, in accordance with the technical specifications defined.
Buy: by clicking on this button you can order copies of the title.

*“The POD/ E-POD Titles” page will be activated and usable only after contracts for POD services and or E-POD have been stipulated. For more info , please contact us.

26. Which functions are available on the "Run Titles" page?

In the "Runs Titles" table you can see and manage the books in the Runs archive.
The system envisages the management of the local version of the title (on the left side of the table) and the version in production (the last 2 columns on the right), separated by a green "Update" arrow/button.
The title entry wizard allows specification of all the technical information and to upload the files needed for printing. After correctly entering a title in the archive (local version), the book moves to "Concluded" status. You can see all the information relating to the local version in the table at any time:
data entered in the archive
• the jpg preview of the cover, with evidence of the cutting marks and the spine and the Datamatrix/QR code position.
• the summary of the technical characteristics specified in the entry phase
• the pdf of the cover and content uploaded for this title
• the date and time of the last change
• the status
• a column with the possible local actions on the title: Edit, delete and switch to POD/E-POD (only if the POD or E-POD service is active).

The green "Update" arrow/button allows the update of the local version to production. This function is very important because it allows the production of a final version of the book and, in the meantime, if necessary, it allows all the changes required on the local version, without "affecting" the version that is actually printed.
The "Update" button is disabled when the 2 versions (local and in production) are correctly aligned.
Every time a change is made to the local version, the button is enabled and, to update the version in production, all you have to do is click the green arrow.

In the last 2 columns on the right, it is possible to see the date and time of the last update (or highlight that the title is being updated), the pdf of the cover and content and the actions possible on the version in production:
Quotation: the printing prices are shown, in accordance with the technical specifications defined.
Buy: allows one or more print runs to be added to the cart.

27. Can I update the production version of a book even if there are orders pending or in process?

Yes, even if there are pending orders (in the case of awaiting bank transfer) or in process, it is possible to update the production version of a book.

This allows the modification and upgrading of a version of a book in a timely manner. The change will be made available from the next order or in the case of reprinting.

28. Can I view the production track of the booked ordered?

Yes, of course. In the "Order tracking" you can see:
• the details of the orders arriving from the distributor (if the POD service is active)
• details concerning the E-POD orders (if the E-POD service is active)
orders that you initiate using the reserved area and its details: the ID, the amount, type of payment, the date and the order status.

For all types of orders you can also view the production tracking (update on the number of copies printed and mailed). To order ended, you can see the related documents (eg. cvs file with details of the order or order confirmation pdf, invoice and shipment transport documents).

29. Can I search for all the orders relating to a specific title?

Yes, of course. In the "Titles History" section you can search for and see all the orders placed for a specific title (search by ISBN or full title).

30. Can I view the history of the orders of a title that I have deleted from the archive?

Yes, from your Personal Area section "Titles History" you can view and consult the history of each title entered in the database, even for titles that were subsequently deleted.

31. Can I cancel an order placed from my Personal Area?

You can cancel an order until it is taken charge of for processing, then only if it is in "Awaiting bank transfer" or "Arrived" status.
If an order is in "Arrived" status, you will receive an e-mail confirming cancellation. If you have already paid, we will refund the amount using the same payment method used when placing the order.

32. Can I add secondary accounts linked to my master account?

Yes, from your Private Area - the section "Account data / My Account" you can add the correlated account to your main account.

For each account created, you can specify which sections can be displayed and what actions can be carried out within the portal.
This feature is very useful to display the user’s area of expertise (eg for accounting you will be able to view only the part relating to invoices or payments, or you will be able to upload the archive titles to the graph without the placing orders, etc.).

Archiving of books & Technical information of the books and files for printing

33. "Load from predefined" and "Save as predefined" feature

In the wizard insertion of titles on file you can save the technical characteristics specified for a title making them available for the insertion of new books without having to specify it each time.

Once the technical specifications have been defined just click on the “Save as predefined” button and create a new set, or update an existing set.

In the insertion of new books by clicking on the button “Load from predefined” you can specify which set to use, and the system will automatically compile all the technical data required, except for the number of pages, the bleeds and the spine that will have to be filled manually instead.

34. What format must the print files be in?

The files of the books to be entered into the archive must be in .pdf format.
The files of the cover and content must be separate .pdf files
.
If both the inside and outside of the cover are printed, you must upload 2 separate files with the same bleed and spine measurements.

35. What are the minimum and maximum measurements for the formats of a book?

For milled paperback books the minimum format of the closed book is 10x10 cm. The maximum format is 21x29.7 cm (landscape or portrait). In the case of books with flaps, the minimum measurement is 12.5x10 cm.

Please note: flaps may not be able to be added to some formats. The system will carry out a test based on the specified format, number of pages and the paper, and if it is not possible to add the flaps a message will be shown to the user.

For saddle stitch books the available formats of the closed book are 14.8x21 mm (A5 paper size) and 21 x29.7mm (A4 paper size).

36. Which technical specifications must the pdf files of the content and covers have?

To achieve the best possible result in the printing phase, the .pdf files of the books that you can upload into the archive must observe some very important rules that you can download here

"Technical specification for milled paperback books"

"Technical specification for saddle stitch books" 

37. How can I calculate the measurement of the cover spine?

The spine varies depending on the number of pages and the type of paper chosen. During the title entry phase, the system will show the correct measurement that the spine of your book will have, but remember that you can specify the measurement as set in your file.

If the pdf of the cover has the bleeds equal for all 4 sides, you will not need to enter the measurement of the bleeds and the spine manually, but you can ask the system to automatically calculate the values.

Our system will run a check on the files uploaded and, if necessary, will automatically adapt the spine so that it complies with the dimensions envisaged.

You will also be sent a print preview to check before proceeding.

Please remember that the spine is required only for milled paperback books and not for saddle stitch books.

38. How can I tell if my pdf file is right for printing?

When entering a title into the archive, the system will run a quality check (pre-flight) on the files you upload (format, flaps, number of pages, measurements of the bleeds and quality of the images included, fonts incorporated and color) and will display the result of the check.

Any anomalies found will be classified as errors (blocking) or warnings (non-blocking). You can always replace the previously uploaded file immediately or later: the system will save the entry of the title in the position where you have stopped. If something is not right, you can replace the previously uploaded file.


Caution! Confirmation of the cover preview is equivalent to "Approved for printing" and complaints will not be accepted after printing.

39. What happens if I have a pdf with a smaller or bigger spine than the real one?

When entering the title you must specify the measurement of the spine as well as on the pdf you are uploading.

If the pdf of the cover has the bleeds equal for all 4 sides, you will not need to enter the measurement of the bleeds and the spine manually, but you can ask the system to automatically calculate values.

Our system will automatically correct the measurement of the spine and will show you a preview of the result, communicating any distortion % applied. Please check the cover preview carefully.

The preview will show the adapted spine and the cutting lines that will be applied in production, as well as the Datamatrix/Qr code that is automatically entered on the back cover during processing, containing the data needed to manage production of the book.

40. What is the Datamatrix/QR Code? Does it have to be printed on the cover?

The Datamatrix/QR Code is a square that is automatically placed on the back cover in the process of processing the file, it is indispensable because it contains the data necessary for the management of the book in production.

The system automatically inserts the Datamatrix code.

You can decide to replace the Datamatrix with a QR Code, a code that can be read by any smartphone. The system will also give you the ability to specify a link to an external web site (you can specify a link of up to 49 characters), within the QR code accessible through the reading of the code with a specific app on the mobile.

For both codes you can define the position within the 4th cover (choosing a default location or defining it directly with the pointer inside the preview of the cover). You can also check the alignment of the code texts, images or barcode through the display of guidelines by flagging the appropriate box.

41. Can I choose to place the Datamatrix/QR Code in another position on the cover?

Yes, of course. After uploading the pdf of the cover, the system will indicate a pulldown menu to choose where to position the Datamatrix/QR Code.

You can add it in one of the 4 corners of the cover or exactly define the position in the 4th cover through a simple tool that will allow you to drag it to the desired location. You can also check the alignment of the code texts, images or barcode through guidelines that can be activated by flagging the appropriate box.


In any case it will show you a preview of the result, which you can change if you do not like it.

42. Can I check that the link code inserted in the QR code is correct?

Yes, once you specify the link into the field, opening the preview of the cover it will be possible to verify the QR code using your smartphone. We remind you that in order to read the code a special app must be installed on your phone.

43. What is the difference between "Along grain printing" and "Cross grain printing"?

The terms "Along grain printing" and "Cross grain printing" indicate the direction in which the book is printed, i.e.: the positioning of the page on the reel of paper on which the book is printed.
"Along grain printing" guarantees greater "flexibility" when reading the book, because the book is more "supple" and tends to stay open during reading.
If the book is printed "Cross grain", it will be "stiffer" when flicking through the pages.

"Along grain printing" is usually more expensive than "Cross grain printing" because more paper is wasted. "Cross grain printing" has been introduced to properly exploit the reel of paper - reducing costs - and consequently to offer less expensive printing.

Please remember that saddles stitch books can only be printed along grain. For milled paperback books, apart from certain formats which can only be printed along grain, you are free to choose which type of printing technique to use for each individual title

44. What are the characteristics of the types of paper for the insides offered by the website?

Papers for content available for orders of milled paperback POD titles and test copies:
Milled paperback books – Inkjet quality:
• Creamy standard paper 70 gr - paper normally used for novels (available for black & white)
• Standard white paper 80 gr - available for black & white and color
• Premium matt coated paper 115 gr - available for black & white and color

Milled paperback books – Indigo high quality
• Matt coated paper 135 gr - available for black & white and color

Papers for content available for orders of RUNS (a minimum of 100 copies):
Milled paperback books – Inkjet quality:
• Creamy standard paper 50 gr, 70 gr, 80 gr - paper normally used for novels (available for black & white)
• Standard white paper 80 gr, 90 gr, 100 gr - available for black & white
• Standard white paper 80 gr, 100 gr - available for color
• Premium matt coated paper 70 gr, 90 gr, 115 gr - available for black & white and color

Milled paperback books – Indigo high quality
• Glossy coated paper 100 gr, 135 gr, 170 gr - available for black & white and color
• Matt coated paper 100 gr, 135 gr, 150 gr, 170 gr - available for black & white and color

Saddle Stitch books – Inkjet quality (a minimum of 500 copies):
• Standard white paper 80 gr - available for black & white
• Premium matt coated paper 90 gr - available for black & white and color

Saddle Stitch books – Laser quality (a minimum of 100 copies):
• Standard white paper 80 gr - available for black & white
• Premium matt coated paper 90 gr - available for black & white and color

45. What are the characteristics of the paper used for the cover?

For milled paperback books we use a 300 gr. coated paper, which can be printed on the outside only or also on the inside. When entering the title in the archive, you can decide whether you would like it glossy or matt coated.

For saddle stitch books with cover we use a 270 gr. coated paper, which can be printed on the outside only or also on the inside. If you choose inkjet print quality, when entering the title in the archive you can decide whether you would like it glossy or matt coated.

Methods and times for delivering and collecting copies from the warehouse

46. Which delivery methods does the website offer?

For orders from your Personal Area you can choose between:

Pieghi di Libri: a service of Poste Italiane dedicated to the publishing industry. This service is available for deliveries to Italy and only for a few copies. The package will be delivered by ordinary mail and no tracking number will be assigned to your shipment.
The Pieghi di Libri service delivers in 7 working days, please expect one more day for shipping to Sicily and Sardegna 

• UPS carrier for deliveries in Italy and abroad, with different delivery times for Standard and Express service. This method offers the possibility to check the delivery status of your package in real time (in your Personal Area you can see the Tracking number which you can use to search on their site) and request a second attempt in the case of inability to deliver.

The services and delivery times of our UPS carrier are listed below:

 

Deliveries in Italy
UPS Standard 1 day
UPS Express Next day before 12:00
Deliveries in the rest of the world
UPS Standard 5 days
UPS Express 1-3 days

Delivery costs will be calculated during the order phase.

→ For minimum orders of 50 copies, it is also possible to collect your order from the Lampi di stampa warehouse. It can be collected by the customer –the cost for this service is 3,50€ (VAT excluded) or by a carrier chosen by the customer – the cost for this service is 0,80€ (VAT excluded).

47. Can I collect printed copies from the Rotomail Italia warehouse?

Yes, you can collect the books from the Rotomail Italia warehouse, but only for minimum orders of 50 copies. You can pick up the copies yourself directly (the cost for this service is 3,50€ VAT excluded) or if you prefer you can send a reliable courier (the cost for this service is 0,80€ VAT excluded).

48. Where is the Rotomail Italia warehouse where I can collect the runs?

The Rotomail Italia warehouse is in Vignate, Strada Rivoltana (SP14), 12/AB - 20052.

49. Do I need to make an appointment to collect the books from your warehouse?

No, you do not need to make an appointment. We will notify you by e-mail when the books are ready for collection.

50. What time can I collect the books from your warehouse?

The warehouse opening hours are:
Monday to Friday from 9:00 am to 0:30 pm and from 2:00 p.m. to 5:30 pm.

51. Can I have the books delivered to more than one address?

Of course. You can enter the addresses manually during the order phase (new addresses or changes to existing addresses will be automatically saved in your contacts) or manage your contacts in the "Account data/Delivery addresses" section, which will be presented during the order phase.

52. Can I save my delivery addresses on the website?

Yes, you can create your contacts directly from your Personal Area, in the "Account data/Delivery addresses" section, so they are always available during the order phase.
You can decide to enter them manually or upload them in a .csv file with an unlimited number of addresses. On the same page you can download a model of .csv file to complete with your addresses, which you can upload into the system.
You can add, edit or delete any address at any time.
If you do not decide to save your addresses in advance from the Personal Area, you can enter them gradually during the order phase and they will be automatically saved in the "Delivery addresses" section.

53. How long will I have to wait for the books?

For short runs orders and test copies, upon receipt of payment confirmation, which in the case of credit card will be made at the same time as the order, the production time estimates are about 5/7 working days *. The number of days required for the delivery of the goods , which varies depending on the shipping method you chose when ordering, must be added to this.
*The processing times indicated are only an indication and therefore cannot be considered binding.

54. Can I track my shipment once it has been delivered to the courier?

For delivery with UPS carrier we will send you an email with the Tracking Number assigned to your shipment when your books are delivered to the courier. 

You will find both the Tracking Number and the link to the courier's website also on the “Order tracking by Personal Area Order”: by clicking the Tracking Number you will be redirected to the page dedicated to your delivery on the carrier’s website where you will be able to follow all the phases of delivery in real.

We remind you that if you choose the “Pieghi di Libri” option your package will be delivered by ordinary mail and no tracking number will be assigned to your shipment

Payment methods

55. What are the bank details to pay by bank transfer?

The bank transfer must be made out to:
Rotomail Italia S.p.A.
Poste Italiane
IBAN: IT09 L076 0101 6000 0102 1424 302

Remember to enter the ID reference of your order (which you will find in the order confirmation pdf) as the reason for payment.

56. If I decide to pay by immediate bank transfer, when will the order be cancelled if I do not pay?

For orders payable by immediate bank transfer, we will send you a reminder e-mail after 2 weeks if we have not received payment. If we have still not received payment after 5 weeks, the order will be cancelled from your Personal Area.

57. Is there a price list of the delivery costs for orders placed from my Personal Area?

There is no real price list for delivery costs because they are calculated on the basis of the format, number of pages of the book, number of copies and destination address.
During the order phase, you will see the delivery methods available and the relative costs.

58. What do I have to do to activate the prepaid credit payment method?

You can request the activation of payment by prepaid credit at any time by contacting our Sales Department on 02 251501.
After contacting us by telephone and in order to activate payment you must provide for the payment of the required sum by bank transfer* made out to:

Rotomail Italia S.p.A.
Poste Italiane
IBAN: IT09 L076 0101 6000 0102 1424 302

Remember to insert "Prepaid credit - payment date" as motive of payment.
 
Once we receive your bank transfer, we will activate the mode of payment for your account and a "virtual wallet" will be created for you on the portal (accessed directly from your "Account Data/Payment Data" section) that will be deducted each time you make an order.
You can then recharge the credit by making a new transfer at any time.*

*To speed up the activation process or charging, we recommend you contact our Sales Department and send a copy of the bank transfer (or CRO) to: fatturazione@rotomail.it.

59. What are the advantages of activating the prepaid credit payment method?

By activating the mode of payment with prepaid credit, you will be entitled to a certain percentage of discount on print prices (depending on the amount paid), which will be calculated during the order by choosing this method of payment among those available for your account

60. I have activated payment using the prepaid credit method. How can I see the list of credit/debit transactions?

From your Personal Area, in the "Account data/Payment data" section, you can monitor the list of credits/debits.
Every time you make a payment, Rotomail Italia issues an invoice in your favor and records the credit. The system automatically calculates the % discount on the printing prices to which you are entitled on the basis of the balance of your account. The discount reserved for you for this payment method is valid for 365 days from the date of payment.

61. My credit card payment has failed. For how long can I keep trying to pay?

If, when paying by credit card on the website of one of our partners, you should experience problems or be unable to complete payment (due to insufficient credit for example), our system will record the error in the order. The order will be saved in your Personal Area, with "Failed credit card payment" status and you can try paying again later, within 7 days of the transaction.

62. Do the prices indicated on the website include VAT?

No. All prices are exclusive of VAT. VAT will be applied during the order phase.


If you have not found the answers to your questions, contact us to request support or detailed information.

Information provided in accordance with Art. 13 of the European Regulation 679/2016

 

1. Subject of the Information

This notice relates to the processing of personal data of users who visit or register on the site www.podrotomail.it.
The statement is provided pursuant to article 13 of the European Regulation 679/2016 (European General Regulations concerning the protection of individuals with regard to the processing of personal data, as well as the free movement of such data) and the provision of the authority for the protection of personal data of 8 May 2014, No.229.

The information is provided only for the site www.podrotomail.it and not to other web sites accessed via links on the above site on which the holder has no control and assumes no responsibility. The owner is not liable for the processing of personal data carried out independently from said sites. The user is therefore advised to read the privacy policies provided by each site.

2. Identity and contact details of the Data Controller

The Data processor is Rotomail Italia S.p.A.

To exercise the rights to information, updating and opposition regarding the treatment under Article 13 of Reg. (EU) 679/20163 you may contact the following numbers:
Rotomail Italia S.p.A. - Tel: +3902251501 - E-mail: podrotomail@rotomail.it

3. Purpose and legal basis of the Treatment

The processing of personal data - except for processing carried out through cookies (see section 9 of this statement) are provided voluntarily by users upon registration to the site –is designed to provide the services rendered or services requested by users through the site.

Only after the specific and explicit consent of the person concerned can the data also be processed to receive information regarding products or initiatives of Rotomail Italia S.p.A., for the promotion of the same, for the realization of market research or testing of quality of products or services offered by the same and for sending information and advertising mate.

The legal basis of the treatment is therefore:

  • that the interested party has given their consent;
  • that processing is necessary for the performance of a contract of which the data subject is a party or for the execution of pre-contractual measures at the request of the data subject.

The interested party is also informed that:

  • the provision of personal data and consent to its processing is always voluntary, but failure to provide data and consent to process it to register and use the services offered by the site, will render it impossible to register and access the services of the site.
  • Consent to processing for marketing purposes can always be freely refused or revoked, without any consequences for the data subject in terms of use of the site services.

4. Recipients of personal data

Personal data is processed by Rotomail Italia S.p.A., and may be disclosed to persons providing ancillary activities necessary to the provision of the services of the site, its management and operation:

  • Persons acting under the authority of the Data Controller pursuant to art. 29 of Reg. (EU) 679/2016
  • external individuals who provide services to the Holder (but not limited to, technical services and maintenance) chosen among suppliers with proven reliability who have sufficient guarantees to implement technical and organizational measures in such a way that the treatment meets the requirements of Regulation (EU) 679/2016 and guarantees the protection of the data subject.

With external parties acting as Data Processors, specific written agreements are in place that identify the object, duration, nature and purpose of the processing, the type of personal data processed, the categories of data subjects and the obligations and rights of Owner and Manager. In these, the Responsible party is in particular must comply with the provisions of art. 28 paragraph 3 of Reg. (EU) 679/2016.

5. Storage period of personal data

Personal data collected at the time of registration will be stored until the revocation or cancellation of the registration to the site, at the request of the interested party and / or on the initiative of Rotomail Italia S.p.A. (for example, if Rotomail Italia S.p.A. decides to cease and / or modify the provision of services on the site or to close the site). If the user stipulates a contract with Rotomail Italia S.p.A. through the site, the data processed in execution of the contract will be kept for 10 years from the termination for any reason or from the complete execution of the contract itself.

6. Rights of the interested party

Pursuant to Art. 13 paragraph 2 letter b) of Regulation (EU) 679/2016, the interested party has the right:

  • to ask the Data Controller to access personal data and to correct or cancel it or limit its processing or to oppose its processing, in addition to the right to data portability;
  • if the treatment is based on consent, to withdraw the consent at any time, without prejudice to the lawfulness of the treatment based on consent until revocation;
  • to lodge a complaint with the Guarantor for the Protection of Personal Data or to elicit other remedies to protect the data subject provided for by current legislation.

7. Location of Data Processing

Data processing related to the web services of the site are carried out at the company headquarters of Rotomail Italia S.p.A. located in Vignate (MI), Strada Rivoltana (SP 14), 12/AB.

6. Navigation data

The computer systems and software procedures used to operate this website acquire some personal data during their normal operation whose transmission is implicit in the communication protocols of the Internet.
This information is not collected in order to be associated with the identified individual but by its very nature could, through processing and association with data held by third parties, be used to identify users. This category of data includes IP addresses or domain names of computers used by users connecting to the site, URI (Uniform Resource Identifier) of requested resources, time of request, the method used to submit the request to the server, the file size obtained in response, the numerical code indicating the status of response from the server (successful, error, etc.) and other parameters regarding the operating system and computer environment. This data is used only to obtain anonymous statistical information about the site and to check its correct functioning and is deleted after processing.

7. Use of Cookies

So that the site operates more effectively and to enable certain features the site uses cookies.

What are cookies?

Cookies are unique identifiers, generally composed of small strings of text or code. As a rule, cookies are stored on your device or in your browser, and send certain information to the party that sent the cookie.

What cookies are used on this site?

The Following are the types of cookies that may be used in the site, with a description of the reason for their use.

The holder through the website only installs technical cookies and analytical cookies in order to optimize the operation of the site.
• Technical Cookies
Cookies of this type are necessary for the proper functioning of some areas of the site. Cookies in this category include both persistent cookies as well as session cookies. Without these cookies, the Site or parts of it may not work properly. Therefore, they are always used, regardless of the user preferences. Cookies in this category are always sent from our domain.
• Analytical Cookies
Cookies of this type are used to collect information regarding the use of the site. The Controller uses this information for statistical analysis, to improve the site and simplify their use, as well as for monitoring correct operation. This type of cookie collects anonymous information about user activity on the site, the way in which they arrived at the site and the pages visited.
• Third Party Cookies
Through the site, persons other than the site owner and those completely autonomous to it ("Third Parties") may install cookies.

Third Parties Cookies are installed directly from the third party, and are not read by the site Holder that therefore has a limited knowledge and control of these cookies, on the data processed and of the mode of processing by the Third Party.

The following indicates the third parties that may install cookies on the website specifying the links of each Third Party page for Information and where necessary for the collection or denial of consent to the use of cookies.

GOOGLE

This site is indexed by Google.

Google uses technical and analytical cookies aimed at optimizing the operation of the site but not for cookie profiling.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to Rotomail Italia S.p.A. and stored by Google on servers in the United States.

Google will use this information for the purpose of evaluating your use of the website for the owner, compiling reports on website activity for the owner as operator of the website and provide other services to the Owner for the activities of the website and all ' Internet usage. Google may also transfer this information to third parties if required by law or if third parties are ancillary to Google providing activities necessary to supply the services described above. Google will not associate your IP address with any other data held by Google.
By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.
To receive the Google statement concerning the processing of personal data and to understand Google’s privacy policy we recommend that you visit the following address:
https://www.google.com/intl/en-GB/policies/privacy/.
Note: We recommend that you log on to the Informative provided on the websites of Third Parties, to examine it and grant or refuse consent where required, with the explicit warning that if you do not and continue using the site, unless you have disabled cookies as instructed in the following section of this Statement, the Third Party will automatically install the respective cookies.

How can I disable cookies and manage my preferences?

We remind you that you can change your cookie preferences at any time.

You can also disable cookies at any time from the browser, but this could prevent you from using certain parts and functions of the site.

You can object to the persistent cookies on its hard drive by configuring your web browser to disable cookies.

Most browsers are configured to accept, control or possibly disable cookies through the settings.

Below is the path to follow to manage cookies using the following browsers:

- Internet Explorer: how to manage cookies
(link: https://support.microsoft.com/it-it/help/17442/windows-internet-explorer-delete-manage-cookies)

- Microsoft Edge: how to manage cookies
(link: https://privacy.microsoft.com/it-it/windows-10-microsoft-edge-and-privacy)

- Safari: how to manage cookies
(link: https://support.apple.com/kb/PH19255?locale=en_US)

- Chrome: how to manage cookies
(https://support.google.com/chrome/answer/95647?hl=en&hlrm=fr&hlrm=en)

- Firefox: how to manage cookies
(link: https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them)

To learn more about cookies and to manage your preferences on third-party cookies, please visit the relevant section of the site of the data protection commissioner at http://www.garanteprivacy.it/web/guest/home_en.